Create, edit or delete contact records

If you deal with the same customers or suppliers on a regular basis, you can create contact records for them. This saves you time when entering your sales and purchases and helps you keep track of who owes you money and who you owe money to.

If required, you can also import your contacts.

If your business is VAT registered, two HMRC contacts are automatically created for paying and reclaiming VAT. You can’t delete these records.

To create a new contact

  • 1. Go to Contacts, then complete one of the following options:
  • To create a new customer – Click Customers then New Customer.
  • To create a new supplier – Click Suppliers then New Supplier.
  • 2. Complete the following information:
Business Name The contact’s company name.
Contact Name The contact’s name.
Reference A reference for the contact.
Email The contact’s email address.
Mobile The contact’s mobile number.
Telephone The contact’s telephone number.
  • 3. On the Account Details tab, change the region if applicable. For example, UK & Ireland.
  • 4. Enter the contact’s address details and complete the following information:
VAT Number If the contact is VAT registered, enter their VAT registration number.
Account Default If the contact is a customer, choose a default sales ledger account or, if it’s a supplier, a default purchase ledger account. The default account is used when you create invoices, credit notes, quick entries and sales quotes.

Note: If you use products and services, when you add these items to an invoice, the default product or service ledger account is used instead.
  • 5. If the contact is a customer, click the Delivery Address tab and complete one of the following options:
  • If the contact’s delivery and invoice address are the same – Select the Same as Invoice address check box.
  • If the contact’s delivery and invoice address are different – Clear the Same as Invoice address check box and enter the contact’s delivery address details.
  • 6. Click the Payments Details tab, then complete the following information:
Set Credit Limit (£) Select the Set Credit Limit check box and enter the credit limit value. The credit limit is displayed on the aged debtors and aged creditors reports.
Set Credit Terms Select the Set Credit Terms check box and enter the number of days credit this contact will have.

Tip: If the contact is a customer, you can also enter any custom terms and conditions. These appear on the invoices you send your customer.
Account Name Enter the account name your contact’s bank account is held in.
Sort Code Enter their bank sort code.
Account Number Enter their bank account number.
BIC/Swift If applicable, enter the Bank Identifier Code (BIC) or Swift Code.
IBAN If applicable, enter the International Bank Account Number (IBAN).
  • 7. Click the Defaults tab, then complete the following information if applicable:
Price Default For customer contacts only. Choose the product pricing level for the customer. For example, Sales Price, Trade or Wholesale. You can set these up in your Default settings.
Currency If you have enabled foreign currency transactions, choose the required currency.
  • 8. If you want to record notes for this contact, click the Notes tab and enter relevant details.
  • 9. If you’ve created analysis groups, click the Analysis tab then choose the groups you want to assign to this contact to.
  • 10. Click Save.

This record is now available to use when entering transactions.

To view or edit a contact

  • 1. Go to Contacts, then click the relevant contact.

To quickly find a contact, enter the company name in the search box.

  • 2. Amend the details as required.
  • 3. To amend an address or contact, click the Contacts and Addresses tab then amend the relevant information.

When you enter an address, you can choose from different address types. For example, you might have one address for where items are delivered to and a different address for where you send statements to. If you choose the address type Delivery, the delivery address automatically appears on the invoice. You can enter as many address types as you need to.

By default, the main address prints on documents and the main contact is included on emails.

Address contacts are linked to their addresses. If you delete an address, any contacts associated with that address are also deleted.

  • 4. To add another contact for this address, click New Contact then complete the relevant information. If you want to include any additional contacts on emails, select the Copy emails to this person check box. To save the details you’ve entered, click Save.
  • 5. To add an additional address, click Add Address, complete the address and contact information and click Save.
  • 6. To change the default address or contact, click the Set main address or Set main contact option for the relevant address or contact.
  • 7. If the contact is a customer, click the Options tab and check the details held in the Statement Runs section is correct.

By default, the method used to send all customer statements is set to By post (PDF Generated), but you can edit this if required. For example, you can specify that this customer’s statements should be sent by email. You can also edit the contact and address that appears on the statements.

  • 8. To change any of the details, click the edit button and complete one of the following options:
  • If you want to send statements to this customer – Make the necessary changes then click Save.
  • If you don’t want to send statements to this customer – Clear the Send Statements check box then click Save.

Any changes that you make to the customer contact or address for the batch run automatically update for all other statements. If you cleared the Send Statements check box for this customer, they won’t be included in your batch statement run.

To delete a contact

You can’t delete the HMRC contact record. You also can’t delete a contact record once you’ve used it to process transactions. Instead, to prevent any confusion, we suggest amending the contact name to Do not use.

If a contact record has no transactions associated with it, select the check box next to the contact. Then click the delete button and click Yes when prompted.

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