Common billing questions
If you’ve ever wondered about how or why you’re charged for your service, then this article answers the most common questions our support team receive.
You are charged right away for the first month. You will be charged on the same day of the month for subsequent months.
To check your Sage invoices, follow the steps below:
- 1. Log into your Account.
- 2. Click on the company drop-down list, then click Manage Business Account.
- 3. Click Billing & Payment Details.
- 4. Click the Invoices tab.
You will see all your direct debit invoices you have received from us since you subscribed. Click the invoice you want to view.
If you cancelled your service before the end of the current month and you are on a monthly service plan, you won’t be charged for the following month. If you cancel at the beginning of a month, you will be charged for that month but not the following.
You can log into your account and update your credit card info. Sage will try to charge the card that is in the account. On the third unsuccessful attempt, you will be notified to update your credit card information.