Common billing questions

If you’ve ever wondered about how or why you’re charged for your service, then this article answers the most common questions our support team receive.

When am I charged for my service?

You are charged right away for the first month. You will be charged on the same day of the month for subsequent months.

Where can I download my Sage invoices?

To check your Sage invoices, follow the steps below:

  • 1. Log into your Account.
  • 2. Click on the company drop-down list, then click Manage Business Account.
  • 3. Click Billing & Payment Details.
  • 4. Click the Invoices tab.

You will see all your direct debit invoices you have received from us since you subscribed. Click the invoice you want to view.

I’ve cancelled my service so why was I charged?

If you cancelled your service before the end of the current month and you are on a monthly service plan, you won’t be charged for the following month. If you cancel at the beginning of a month, you will be charged for that month but not the following.

I’ve changed my credit card. How do I update my credit card details?

You can log into your account and update your credit card info. Sage will try to charge the card that is in the account. On the third unsuccessful attempt, you will be notified to update your credit card information.

How do I cancel my service?

To cancel your service, follow the instructions in Cancel your account.