Billing and payment details

When you first sign up to a service, you receive a 30 day free trial. After this, you pay for your service by monthly direct debit. From the Billing & Payment Details option you can easily manage your direct debit details and also view the invoices you receive from us for your services.

To view your billing contact information

To view the billing contact and address for your subscription:

  • 1. Click on the company drop-down list, then click Manage Business Account.

  • 2. Click the Payment Method tab, then click Manage My Payment Methods.

Your billing address appears on the Billing Contact tab.

You can amend these details from the Edit Business Address window.

To set up or change your direct debit

  • 1. Click on the company drop-down list, then click Manage Business Account.

  • 2. Click the Payment Method tab, then click Manage My Payment Methods.
  • 3. Click the SEPA Direct Debit tab, then do one of the following:
  • If you haven’t set up a direct debit yet, click Setup A Direct Debit.
  • To amend an existing direct debit instruction, click Create New Direct Debit.
  • 4. Read the information, then click Continue.
  • 5. Enter your bank details, then click Continue.
  • 6. To accept the terms and conditions, select the two check boxes then click Finish.

You’ve successfully entered or updated your direct debit details and when your next payment is due, we’ll send you an invoice to let you know how much will be debited from your account.

To view your invoices

To view your invoices, you must log in as the owner. The owner is the person who originally signed up and has access to all areas of the service.

  • 1. Click on the company drop-down list, then click Manage Business Account.

  • 2. Click the Subscription & Invoices tab.
  • 3. Click View My Invoices, then click the relevant invoice.

Depending on your Internet browser, the invoice appears in a new tab or new window. You can print or save the invoice from your Internet browser menu bar.

Your invoice shows as unpaid until your direct debit has been collected.

To help you with any billing queries you may have, we’ve put together a list of common questions.