Change your password or security questions

When you first sign up, you need to create a password. If you need to change this, you can do so from within your Sage service.

For added security, if you haven’t already done so, we recommend you also enter some security questions. If you ever forget your password, you’re then prompted to enter the answers to these questions.

If you’re not able to sign in because you can’t remember your password, you can use the forgot your password option to reset it.

If you signed up using your Google account, you need to change your password from within your Google account.

To change your password

  • 1. Click on the user drop-down list, then click My Profile.

  • 2. Click Change Password.
  • 3. Click Change your Password.
  • 4. Enter your existing password, then enter and confirm your new password.
  • 5. Click Update.

To add, edit or remove security questions

  • 1. Click on the user drop-down list, then click My Profile.

  • 2. Click Change Password, then do one of the following:
If you haven’t yet set up your security questions 1. Click Add.

2. Choose your questions and enter your answers.

3. Click Update.
To change your security questions 1. Click Edit.

2. Amend the information as required.

3. Click Update.
To remove your security questions 1. Click Remove.

2. When prompted, click Yes then click Done