Set up and process bank feeds

You can use bank feeds to securely connect Sage to your online bank account or PayPal account, so you’ll always have an accurate overview of your business finances.

Once you’ve got the bank feeds service up and running, you’ll no longer need to download and import bank statements manually. Your bank transaction data flows seamlessly each day from your bank directly into Sage, giving you more time to manage and grow your business.

Before you set up bank feeds

Before you set up bank feeds, you should:

  • Check your bank is compatible and have your online banking credentials to hand.
  • Complete your bank reconciliation if you’re part-way though one.

If you’re in the middle of importing a bank statement, to avoid duplicating bank transactions you must complete the import process before you set up bank feeds.

Set up bank feeds

To get started, please select the relevant option below:

  • Option 1 – If your bank is HSBC or Tide.
  • Option 2 – If your bank is Cashplus, Bank of Scotland, Natwest or RBS.
  • Option 3 – If your bank is Lloyds.
  • Option 4 – If your bank is none of the above.

Option 1Option 2Option 3Option 4

Check for new transactions

Your bank feeds normally refresh once every 24 hours, depending on your bank account. New transactions automatically appear in the Banking tab for the relevant bank account.

To manually check for new transactions, click the transactions link. You can refresh your bank feeds manually once every 15 minutes by clicking the refresh button for that bank account.

If you use multi-factor authentication, you’re prompted to enter your security details before you can check your new transactions.

Process your downloaded transactions

When new transactions appear, you can do the following:

Match We find a potential match for any invoices and existing payments or receipts recorded with the same date and value as the imported transaction.

If the match found is correct, click Match.

The payment or receipt is automatically flagged as bank reconciled or checked.

If the match isn’t correct, you can choose to create a new transaction, transfer it to another account, or discard it.
Find a match If a match is not found you can search for any transactions 14 days prior to the date of the imported transaction and 7 days in advance.

* Click Match then click Find a match. Select the transaction you want to match it to, then click Confirm Match and Confirm Match again.
Create Use this option to create a new transaction.

If you need to, change the following details, then click Create:


  • For – If applicable, choose a contact.

  • What – Choose the account you want to record this payment or receipt against.
  • Reference – This is the same as the reference on your statement, however, you can change this if you want to.

  • Tax code – If applicable, choose the relevant VAT rate. This option only appears if you’re registered for VAT.

Transfer Use this option to transfer the value from or to the selected bank account.

Enter the following details, then click Transfer:

  • Transfer From or Transfer To – Choose the relevant bank account.

  • Reference – This is the same as the reference on your statements, however you can change this.

Discard If you don’t want to import a transaction, for example because you’ve already entered and bank reconciled it, click the discard button then click Yes when prompted.

Once you’ve processed all of your transactions, click Return to banking.

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