VAT submission errors

When submitting your VAT Return online through Sage One, you may receive a submission error. This article explains what each message means and how to resolve it.

If your submission fails, to check the error, click more > VAT Returns > select the failed VAT Return, the reason for the error and error code appears on the right-hand side under HMRC Response.

Error code 1001

Message

The element is invalid – The value is invalid according to its datatype ‘String’ – The Pattern constraint failed.

What this means

There are invalid characters, including spaces in the submission credentials. This can include your VAT number.

How to resolve

You need to delete any invalid characters or extra spaces from your submission credentials and VAT number. To do this:

  • 1. Click the required VAT Return > Redo this report > complete steps 2 and 3 of the wizard as normal.
  • 2. Submit online to the Government Gateway with Sage One > delete and re-enter your credentials and company details.

Ensure that there are no spaces and that your VAT number is the number only and doesn’t include your country code, for example GB.

  • 3. Continue with the submission process as normal.

If the issue still occurs, contact HMRC’s Online Service Help-desk on 0300 200 3600.

Error code 1046

Message

Authentication Failure: The supplied user credentials failed verification for the requested service.

What this means

HMRC doesn’t recognise the details you’re using to submit your returns.

How to resolve
  • Check you can log into the Government Gateway and that the VAT Submission option is available. If you can’t log in or the VAT Submission option isn’t available, please contact HMRC’s Online Service Help-desk on 0300 200 3600.
  • Check your company postcode is correct in Settings > Business Settings.
  • Check you’ve entered the correct credentials and company details when submitting your return. To do this, click the required VAT Return > Redo this report > complete steps 2 and 3 of the wizard as normal > Submit online to the Government Gateway with Sage One > check your details are correct. If the information appears to be correct, to make sure there aren’t any extra spaces, try deleting and re-entering the information then submitting again.

If the error still occurs, please contact HMRC’s online Service Helpdesk on 0300 200 3600.

Error code 1101

Message

The VRN specified wasn’t found.

What this means

The Gateway doesn’t recognise your VAT registration number.

How to resolve

You need to delete any invalid characters or extra spaces from your submission credentials and VAT number. To do this:

  • 1. Click the required VAT Return > Redo this report > complete steps 2 and 3 of the wizard as normal.
  • 2. Submit online to the Government Gateway with Sage One > delete and re-enter your credentials and company details.

Ensure that there are no spaces and that your VAT number is the number only and doesn’t include your country code, for example GB.

  • 3. Continue with the submission process as normal.

If the issue still occurs, contact HMRC’s Online Service Help-desk on 0300 200 3600.

Error code 1201

Message

The declaration submitted is for a period over six years old.

What this message means

The dates in the submission are over six years old.

How to resolve

Check the dates used for the VAT Return you’re trying to submit. They shouldn’t be more than six years old. If the issue still occurs, contact HMRC’s Online Service Help-desk on 0300 200 3600.

Error code 1202

Message

Declaration submitted is for a future period.

What this message means

This can mean one of the following:

  • The dates used in the VAT Return are in the future.
  • Your PC date is set to a future date.
How to resolve
  • Check the dates used for the VAT Return you’re trying to submit. The dates shouldn’t be beyond the date on which you’re making the submission. For example, if your return is for the period 1 May until 31 July, you can not submit until 1 August at the earliest.
  • Check that your PC date is correct.

If the issue still occurs, contact HMRC’s Online Service Help-desk on 0300 200 3600.

Error code 2002

Message

The document was an invalid size – not enough data was supplied.

What this message means

The submission was interrupted.

How to resolve

Try the submission again. If the issue still occurs, contact HMRC’s Online Service Help-desk on 0300 200 3600.

Error code 2005

Message

The Gateway has not received an acknowledgement of your submission from the Department within the permitted timescale. Please either resubmit or contact the Department directly to determine if your submission has been accepted.

What this message means

The Gateway hasn’t received a confirmation of your submission from HMRC.

How to resolve

Contact HMRC’s Online Service Help-desk on 0300 200 3600 to check if the submission has been received. If not, try the submission again.

Error code 3001

Message

The submission of this document has failed due to departmental specific business logic in the body tag.

What this means

Error 3001 indicates that your submission has failed.

How to resolve

There are a number of reasons why this error occurs. The most common are, the VAT Return is being submitted for an incorrect period or has already been submitted for that period. Once these have been resolved, this error won’t appear the next time you submit. For further help, contact HMRC.

Error code 4085

Message

Value doesn’t have the correct format.

What this message means

There’s an invalid character within the eSubmissions Contact Details.

How to resolve

You need to delete any invalid characters or extra spaces from your submission credentials and VAT number. To do this:

  • 1. Click the required VAT Return > Redo this report > complete steps 2 and 3 of the wizard as normal.
  • 2. Submit online to the Government Gateway with Sage One > delete and re-enter your credentials and company details.

Ensure that there are no spaces and that your VAT number is the number only and doesn’t include your country code, for example GB.

  • 3. Continue with the submission process as normal.

If the issue still occurs, contact HMRC’s Online Service Help-desk on 0300 200 3600.

Error code 5012

Message

A Field is too long or contains invalid characters.

What this message means

There’s an invalid character within the eSubmissions Contact Details.

How to resolve

You need to delete any invalid characters or extra spaces from your submission credentials and VAT number. To do this:

  • 1. Click the required VAT Return > Redo this report > complete steps 2 and 3 of the wizard as normal.
  • 2. Submit online to the Government Gateway with Sage One > delete and re-enter your credentials and company details.

Ensure that there are no spaces and that your VAT number is the number only and doesn’t include your country code, for example GB.

  • 3. Continue with the submission process as normal.

If the issue still occurs, contact HMRC’s Online Service Help-desk on 0300 200 3600.

Error code 5040

Message
Duplicate Submissions Filed.

h5 What this message means

You’ve already made a submission for that month, in either electronic or paper based format.

How to resolve

No further action is required as HMRC have received your submission. If you have any queries you can contact HMRC’s Online Service Help-desk on 0300 200 3600.

Error code 8503

Message

The amount in [Box 8] exceeds the amount in [Box 6]. Please check.

What this message means

Although it’s quite possible for Box 6 to be less than Box 8 our software follows the VAT Non-Form Validation Rules provided by HMRC.

How to resolve

If the value entered in box 8 is greater than the value in box 6, please check your figures to make sure they’re correct – if they aren’t, then amend accordingly.

If, having done this, there’s still a problem, and your box 6 figure includes adjustments for credit notes, then please amend your box 6 figure to remove the credit note amounts. This should result in the Box 6 figure now equaling or exceeding the Box 8 figure.

Without this adjustment you won’t be able to file your return. Please make a note of any adjustments made in your records, for example in your VAT Account or on a copy of the return. If you’ve any queries regarding this, please contact HMRC’s Online Service Help-desk on 0300 200 3600.

Error code 8507

Message

The VAT period you have entered for the VRN was not found. Please check and resubmit if necessary.

What this means

The VAT Return submitted isn’t for an open period. You can’t submit a VAT Return before the last day of the period for which you are submitting.

How to resolve
  • Check that you’re not submitting the VAT Return before the end of the period. For example, if your VAT period runs from 1 May to 31 July, the earliest date that you can submit the return is 1 August.
  • Check that you’re not submitting the VAT Return too late. Quarterly VAT Returns must be submitted within the calendar month following the end of the period covered.
  • Check that you’ve not submitted information for this period previously.

If the issue still occurs, contact HMRC’s Online Service Help-desk on 0300 200 3600.

Error code 8508

Message

The VRN specified was not found.

What this message means

HMRC don’t recognise the VAT Registration number.

How to resolve

Check the VAT Number in > Accounting Dates & VAT. If this is correct and the error still occurs, please contact HMRC’s Online Service Help-desk on 0300 200 3600.

Let us know what you think...