Change your password or security questions

When you first sign up to your Sage One service, you need to create a password. If you need to change this, you can do so from within Sage One.

For added security, if you haven’t already done so, we recommend you also enter some security questions. If you ever forget your password, you’re then prompted to enter the answers to these questions.

If you’re not able to sign into Sage One because you can’t remember your password, you can use the forgot your password option to reset it.

If you signed up to Sage One using your Google account, you need to change your password from within your Google account.

To change your password

  • 1. Settings > Edit My Profile.
  • 2. Change Password and Security > Change your Password.
  • 3. Enter your existing password > enter then confirm your new password > Update.

To add, edit or remove security questions

  • 1. Settings > Edit My Profile.
  • 2. Change Password and Security > do one of the following:
  • If you haven’t yet set up your security questions > Add Security Questions > choose your questions and enter your answers > Update.
  • To change your security questions > Edit > amend the information as required > Update.
  • To remove your security questions > Remove > Yes > Done.

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