Error: We were unable to authenticate with HMRC
This issue can occur as a result of one (or more) of the following:
- The company VAT registration number you’ve entered in Sage isn’t linked to the Government Gateway user ID you authenticated with. To fix this, please enter the correct VAT number in More > Settings > Accounting Dates & VAT.
- You’ve entered incorrect Government Gateway credentials when authenticating. Please check that the correct Government Gateway user ID and password have been used.
- You haven’t been successfully enrolled into MTD. To fix this, you must sign up for Making Tax Digital for VAT with HMRC.
If you have checked all of the information above and are still receiving the error, please contact HMRC.