Edit or void vendor credit notes

If you create a credit note with incorrect details or in error, you can void or delete it. Voiding the credit note removes its values, however it remains in your accounts so you can view it, if necessary.

How you edit or void the credit note depends on whether it has been allocated to an invoice or refunded.

Note: To void or edit saved credit notes, you need full access to the Expenses option. If you have restricted access, you can only edit or delete draft credit notes.

Editing or voiding a reconciled stand-alone credit note

Note: If you have refunded the credit note, you need to unallocate the refund before you can edit or void it. For more information, please see To edit or void a reconciled allocated credit note below.

  1. From Expenses, click Vendor Credit Notes.
  2. Click the credit note you want to edit.
  3. Edit the details and Save. The new values appear in your accounts.

Deleting a vendor credit note

  1. From Expenses, click Vendor Credit Notes.
  2. Select the check box next to the relevant credit note.
  3. Click Delete (on the toolbar at the top of the list).
  4. Click Yes. The values no longer appear in your accounts.

Editing or voiding a reconciled or allocated credit note

Note: When you allocate a credit note to an invoice, or create a credit note from within an invoice, a customer transaction is created. Before you can edit or void the credit note, you must remove the transaction.

  1. Click Contacts.
  2. Click the required contact.
  3. In the Activity area, click the relevant customer transaction.

Note: The date of the transaction is the date you allocated the invoice and credit note.

  1. Clear the check boxes for the invoice and the credit note you want to unallocate.

Note: If you allocated multiple transactions at the same time, and you only want to unallocate one invoice and credit note, the remaining transactions are unaffected. If the credit note covered multiple invoices, click the credit note, edit the amount to pay, and then click Save. For example, if the invoice was for $50 and the credit note was $100, the amount to pay should be -$50.

  1. Click Save. The invoice and credit note are now outstanding.